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如何收集Celerra Support_materials日志

2016-06-13 18:22 EMC中文技术社区

摘要:


当Celerra出现问题/故障时,技术支持人员通常会要求收取Support_materials日志以便做进一步分析。本文将论述如何收取Support_materials日志。


Celerra提供的collect_support_materials脚本能够方便的收取日志,可以遵照如下步骤进行收取:

 

  1. 使用Putty或其他SSH工具登录到Celerra control station

  2. 运行命令:$ /nas/tools/collect_support_materials

  3. 等待10分钟左右

  4. 系统将生成 /nas/var/emcsupport/support_materials_*(请找最新生成的文件)

 

文件生成后,可以使用WinSCP软件连接Control Station,将support_materials从Celerra下载到本地电脑。之后便可通过上传日志到Powerlink或EMC FTP站点以供技术人员进一步分析。

 

示例运行结果:

[nasadmin@NS480-1 ~]$ /nas/tools/collect_support_materials

collect_support_materials[8538]: The collection script revision 4.2 has started.

PPID is 8538

Monitor_collect_script called

   Collecting output from server_log

   Collecting output from internal commands

   Collecting event log configuration files

   Collecting files from .etc dir of each DM

   Collecting Mirrorview DR logs

   Collecting Backend Monitor logs

   Collecting /var logs

   Collecting upgrade logs

   Collecting files from /etc

Collecting files from /root

Collecting files from /proc

   Collecting /http/logs and /tomcat/logs

   Collecting Celerra Manager tasks

   Collecting cron files

   Collecting Control Station process information and versions

   Collecting /nas/jserver/debug_of_core* files

   Collecting /nas/bdb files

Now running material collection script for longer running commands.

   Collecting complete nas dir listing

   Collecting output from nas commands

   Collecting Replicator information

   Collecting RDF information

   Collecting F-RDE information

   Collecting DHSM information

   Collecting Symmetrix information

   Collecting Clariion information

   Collecting output from other CS commands

   Collecting other files from /nas, /nas/site, /nas/sys,

/nas/rdf, and /nas/dos

Collecting complete replication v2 namedb listing

 

   Collecting /nas/log/*, /nas/log/webui/*, /nas/ConnectHome/*,

/nas/jserver/logs and /nas/log/connectemc/*

Material Collection File:

/nas/var/emcsupport/support_materials_CK20010280xxxx.120319_1236.zip has been generated.

 

**********************************************************************

  Please include file /nas/var/emcsupport/support_materials_CK20010280xxxx.120319_1236.zip

  with materials submitted to EMC for problem investigation.

**********************************************************************




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